Working with High-Conflict People as a Manager


Conflict management: learn conflict resolution skills & effective listening, communication & problem solving techniques

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Skill Level: Intermediate | Genre: eLearning | Language: English | Duration: 15 Lectures (44m 18s) 
Managers need to work with all types of people, even those considered to be difficult or high-conflict people. Learn how to manage and lead high-conflict people and guide them towards positive behavioural change. In this course, executive educator Marlene Chism explains how to recognize high-conflict behaviours and irresponsible language, redirect and communicate more effectively, ask employees for change, and understand the cultural roadblocks that make it hard to manage and confront difficult behaviour. Marlene also provides tips for expanding your conflict competency—by calling out and clearing articulating unwanted behavior in the workplace—and improving your strategic communication skills. The three work stories in the course help you see how the lessons apply to real-world conflicts.


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Crinet Systems offers a diverse selection of courses from leading SETAs and accredited institutions from South Africa. These are delivered one step at a time, and are accessible on mobile, tablet and desktop, so you can fit learning around your life.

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