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BUSINESS ETIQUETTE MANAGEMENT AND

ADMINISTRATIVE ASSISTANTS.

AVAILABLE TRAINING SESSIONS.

Understand the importance Business Etiquette in day-to-day work

Self-Paced Training

R2499


In-House Training

R3599


Instructor-Led

R5499


Learners credited with this unit standard will be able to apply business protocol, describe professional conduct in the work place and explain the role of business ethics in an organisation.
They will also be able to demonstrate knowledge of professional bodies, associations and regulatory authorities.

Sign up for online training session or attended our scheduled classroom session

    • • Understand why business etiquette matters and how to improve business etiquette culture
      • Understand the three components of business etiquette – appearance, communication, and behavior
      • Know how to make a great first impression and how to dress appropriately
      • Understand how to read body language
      • Understand the intricacies of introducing people in business contexts and how to remember
      • people’s names
      • Understand the art of conversation both in person and on the phone
      • Understand how your personal style influences how you communicate
      • Know the right way to behave online in a business context
      • Explore the do’s and don’ts of email etiquette
      • Explore the business etiquette of different cultures and countries
      • Know how to behave in business social contexts
      • Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people.

This event will be attended by administrative professionals from both the private and public sectors including

Executive Personal Assistants, Executive Secretaries, Executive Assistants, Personal Assistants, Personal Secretaries, Office Managers, Administration Managers, Management Secretaries, Senior Assistants, Executive Personal Secretaries and Administrative Assistants

Stand-alone classroom-based accredited course

SAQA ID: 335835
Unit Standard Title: Adhere to professional conduct and business ethics

Outline

Do manners matter?

• The case for business etiquette
• The abc of business etiquette
• Reflection

How To Make An Impression

• First Impressions do Count
• Nothing to Wear?
• Grooming
• Body Language
• Reflection

The Personal Touch

• Introduction Etiquette
• The Hand Shake
• Polite Conversation
• Personal Style
• Reflection.

Netiquette – Manners In The Online World

• Civility on the Internet
• Email Etiquette
• Social Media Etiquette
• Reflection

Global business etiquette

• Global business
• Understanding particular cultures
• Reflection

Social business etiquette

• Hosting or attending?
• Awkward dining moments
• Which fork?
• Socialising after hours
• Marking employee events
• Reflection

Dealing with challenges professionally

• Personal issues
• Difficult people
• Ethical dilemmas
• Reflection

Reflections

• Create an action plan
• Accountability = action

In-House

We can customise this course to meet the requirements of your organisation and deliver it at your location and/or online.

Book Now.

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Complete the short form below and one of our advisors will be in touch to tell you how your staff can have access to all of our courses for a low monthly fee.

About Crinet Systems

Crinet Systems offers a diverse selection of courses from leading SETAs and accredited institutions from South Africa. These are delivered one step at a time, and are accessible on mobile, tablet and desktop, so you can fit learning around your life.

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