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Understand the importance Business Etiquette in day-to-day work
Learners credited with this unit standard will be able to apply business protocol, describe professional conduct in the work place and explain the role of business ethics in an organisation.
They will also be able to demonstrate knowledge of professional bodies, associations and regulatory authorities.
Sign up for online training session or attended our scheduled classroom session
This event will be attended by administrative professionals from both the private and public sectors including
Executive Personal Assistants, Executive Secretaries, Executive Assistants, Personal Assistants, Personal Secretaries, Office Managers, Administration Managers, Management Secretaries, Senior Assistants, Executive Personal Secretaries and Administrative Assistants
Stand-alone classroom-based accredited course
SAQA ID: 335835
Unit Standard Title: Adhere to professional conduct and business ethics
Do manners matter?
• The case for business etiquette
• The abc of business etiquette
How To Make An Impression
• First Impressions do Count
• Nothing to Wear?
• Body Language
The Personal Touch
• Introduction Etiquette
• The Hand Shake
• Polite Conversation
• Personal Style
Netiquette – Manners In The Online World
• Civility on the Internet
• Email Etiquette
• Social Media Etiquette
Global business etiquette
• Global business
• Understanding particular cultures
Social business etiquette
• Hosting or attending?
• Awkward dining moments
• Which fork?
• Socialising after hours
• Marking employee events
Dealing with challenges professionally
• Personal issues
• Difficult people
• Ethical dilemmas
• Create an action plan
• Accountability = action
We can customise this course to meet the requirements of your organisation and deliver it at your location and/or online.
Complete the short form below and one of our advisors will be in touch to tell you how your staff can have access to all of our courses for a low monthly fee.