Effective Administration Skills for PAs and

Office Administrators


Understand the importance Effective Administration Skills for PAs and Office Administrators in day-to-day work

Self-Paced Training


In-House Training




Effective Administration Skills for PAs and Office Administrators is a comprehensive SAQA unit standard-based course that covers in great depth skills and practices that will enable learners to handle their varied responsibilities in an efficient manner. It will cover the key role and responsibilities of Office Administrators and PAs, how to better manage their time, organise their office space and how to work with diverse people at different levels.

Sign up for online training session or attended our scheduled classroom session

    • Best practices for managing your daily responsibilities to achieve maximum output and success.
      Best practices for streamlining your workflow and office environment.
      Best practices for communicating effectively and assertively at all levels.
      Best practices for releasing your personal potential, increasing self-discipline & self-awareness.
      Best practices for creative thinking, problem solving, planning, and decision making.

PAs and Office Administrators

Stand-alone classroom-based accredited course

SAQA ID110531                                      NQF Aligned:         Level 5

Unit Standard Title: Plan, organise and control the day -to day  administration of an office support function

Credits :                  4


You will learn to prioritise, plan, and solve problems not just to get your work done on time, but to have continuous improvement in productivity. You will learn to communicate more confidently in public, meetings, and with all levels of staff, including managing difficult behaviours. Finally you will gain self-management skills which will help you to cope with stress, keep a ‘can do’ positive attitude, and enjoy your job each day no matter what the challenges are.

Session 1

Taking Control of your Work Life
• Understanding and clarifying purpose, vision and mission
• The secret to working smarter rather than harder
• Controlling, prioritising and organising your work
• Streamlining your office systems and getting your paperwork under control
• Making your office user friendly and efficient

Session 2

Essential Administrative Skills
• Harnessing the power of the mind – through Mind Mapping Techniques
• Managing larger projects to meet deadlines
• Planning skills – using a Gannt chart to chart work progress
• Problem solving and decision making techniques
• Decision Making tools

Session 3

Vital Communication Skills
• Different styles of communication
• Learning to be more assertive
• Win-win conflict resolution
• Understanding and using body language
• Understanding different personality types and how to deal with them

Session 4

Developing as a Professional
• Listening skills – seeking to understand before being understood
• Creating a professional image
• Leadership skills
• How to make presentations with confidence and power
• Learn the essentials of planning a presentation

Session 5

Self-Empowerment and Self-Management
• Understanding stress and learning coping skills
• The essential skills of emotional intelligence
• Using emotional intelligence at work
• Transforming fear and negativity and reactive-ness
• Becoming a more proactive, responsible and self-aware person

We can customise this course to meet the requirements of your organisation and deliver it at your location and/or online.

Book Now.


Complete the short form below and one of our advisors will be in touch to tell you how your staff can have access to all of our courses for a low monthly fee.

About Crinet Systems

Crinet Systems offers a diverse selection of courses from leading SETAs and accredited institutions from South Africa. These are delivered one step at a time, and are accessible on mobile, tablet and desktop, so you can fit learning around your life.

Best Online Learning Platform

Subscribe From


Setup Menus in Admin Panel